Welcome Kit

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Welcome Kit

The Roper St. Francis Health Alliance (RSFHA) is happy you have chosen us to care for you and your family and we look forward to creating a personal, long term relationship with you. With facilities located throughout the Lowcountry and hundreds of primary care and specialty doctors, you are sure to find the care you need, where you want it.

Our world-class services and doctors are always nearby.

The following are a few quick links and tips for you to get started with us. 

Establish Primary Care
Primary care is at the center of your healthcare home. Your primary care provider (PCP) is the first medical professional you will consult for most medical problems. In addition, your PCP delivers essential preventive care that can help keep you healthy. We encourage you to take the time to choose a PCP today. 

We have more than 250 PCPs for your family to choose from. 

When choosing a PCP, consider your own needs and preferences – such as location, or any medical conditions you have that may require specialized treatment. Personal recommendations can also be helpful – for example, asking a colleague who has already received care from a Roper St. Francis Health Alliance provider.

If you need assistance finding a PCP, please contact the Roper St. Francis Health Alliance Customer Service Center at (855) 567-7342. You can also review all of our PCPs in our online directory.  


Know Where to Go in an Emergency or After Hours 
We offer 16 walk-in locations that are open after hours and on weekends. In an emergency we have five 24/7 emergency rooms. 

Below are recommendations to help you decide what type of care is most appropriate for you. View a list of our walk-in and ER locations

If you are having an emergency, call 9-1-1, or visit one of our 5 ERs.

If your issue is urgent but your primary care provider is not available, visit one of our 7 walk-in care locations (Express Care or After Hours).

If you are unsure, call (855) 567-7342, 24/7 and choose option 1 for the Nurse Line to be connected with a nurse that can assist you.
 

Find a Specialist 
If you need specialty care we have you covered. We have hundreds of expert specialists on our team representing nearly every medical specialty including MUSC Children’s Hospital specialists when coordinated with an RSFHA pediatrician.  
To find a specialist view our online directory or call the Roper St. Francis Health Alliance Customer Service Center at (855) 567-7342 and we can help you. 

Get to Know Our Services and Hospitals
The Roper St. Francis Health Alliance offers the full range of medical services from neurosurgery to urgent care and nearly everything in-between. Learn more about a particular service

We have three hospitals in West Ashley, downtown Charleston and Mount Pleasant. We also have plans to build a new Berkeley Hospital opening in 2019. Learn more about our hospitals.

You will continue to use Express Scripts for prescriptions, Davis Vision for routine vision care and Beacon Health for behavioral health. 


Get Started
Make an Appointment 
To make an appointment, simply call the Roper St. Francis Health Alliance Contact Center at (855) 567-7342;

When you call the Roper St. Francis Health Alliance Contact Center you can:
  • Make same or next day appointments with primary care providers for urgent situations.
  • Make appointments with specialists within three days for urgent needs.
  • Get help accessing other health resources.

The Roper St. Francis Health Alliance Customer Service Center is here to assist you, seven days a week, from 7 a.m. to 9 p.m. Monday through Saturday, and from 8:00 a.m. to 5 p.m. on Sundays. 


Talk to a Nurse
With the Roper St. Francis Health Alliance, you can speak with a registered nurse 24 hours a day, seven days a week and get immediate, professional advice on your health questions. Our nurses can help you decide whether to see your doctor, go to the emergency room, or care for yourself at home.

Call (855) 567-7342 to speak with one of our nurses now. 


ID Cards 
Your new ID cards will arrive by the end of December. If you are a new hire you can expect to receive your ID cards two weeks after you enroll into your coverage.


FAQs
We’ve put together some answers to your most common questions, but we encourage you to call the contact center, (855) 567-7342, if there is ever anything else you need to know. View our complete list of FAQs.

Am I required to see a Primary Care Physician in the Preferred Partnership option?
No. Designating a primary care physician (PCP) is optional. However, because primary care is at the center of your healthcare home we encourage you to select one. This will give you the opportunity to build a long term relationship with a PCP and to ensure better coordination of your care. If you have a PCP that you would like to elect, or need help with researching and learning more about PCPs that fit your needs, please call our Customer Service Center at (855) 567-7342;

Do I need a referral to see a specialist?
No. You can always self-refer to specialists within the network for in-network level costs. However, it is a good idea to see a primary care physician before seeing a specialist, especially if it is a condition that can be treated at the lower cost primary care level. 

However, for any medical service not provided by the RSFHA, a wavier must be completed by a RSFHA provider in order to see that specialist at the highest benefit level. For pediatric specialty services that can’t be provided within the RSFHA network, your RSFHA network pediatrician can refer you to MUSC pediatric specialists to have those services paid at the in-network level.

Otherwise, in the relatively limited circumstances where a particular service does not appear to be available from providers in the RSFHA network, your RSFHA provider can work with RSFHA to determine whether the service can be provided through a non-network provider at the in-network benefit level. If you have any questions about the process, please call our Customer Service Center at (855) 567-7342.

What if I travel outside the Charleston area, will I be covered?
If you get emergency care at an ER outside the Charleston area, that will be covered at the in-network level. If you need to use an urgent care facility outside the Charleston area, that will be covered at the in-network level as long as the facility is contracted with BlueCross BlueShield. You can verify the status of an urgent care facility by calling the number on the back of your medical ID card.. 

If I have a family member who lives outside of the Charleston area, how does that affect their coverage?  
The Preferred Partnership option offers medical benefits with any Blue Cross Blue Shield provider, even outside of the RSFHA network. However, the benefit level is different and the amount you’ll pay depends on your situation: 

  • If you require emergency care, you’ll pay the in-network cost of the service, whether you’re in the Charleston area or not.
  • If it’s not for an emergency, you’ll generally pay 40 percent of the cost of the service after you meet the annual deductible in the Traditional Medical Plan and Advantage+ health plan.

Those who select the Preferred Partnership option should seek care within the RSFHA network to receive the highest level of benefit. If your child or family member lives outside of the Charleston area, you should encourage them to seek their primary or specialist care in the RSFHA network when they are in the Tri-county area to receive the highest benefit. 

How will the Roper St. Francis Health Alliance ‘better coordinate’ each person’s healthcare? 
The Roper St. Francis Health Alliance uses the medical home model, where teams of professionals work in close coordination to manage a patient's healthcare. By implementing evidence-based preventive measures, care teams identify and treat underlying health problems before they become chronic conditions. And with more integrated data and information-sharing, each member of the team also has greater access to the latest information about every patient. This model of care is especially important for patients with chronic conditions – such as heart disease or diabetes – that often require work with multiple specialists. This model enables efficient scheduling and communication with patients, as well.

How is the Roper St. Francis Health Alliance different from the care I’m already receiving through Roper St. Francis?
Boeing employees who are currently seeing one of the Roper St. Francis Health Alliance facilities will continue to receive the same high-quality care they receive today, regardless of the benefits plan chosen. Individuals who select the Roper St. Francis Health Alliance will benefit from access to a family of healthcare experts throughout the Lowcountry. They will also have access to services and benefits, such as:
  • A dedicated phone number for scheduling appointments, specific to Boeing
  • Same or next day appointments with primary care providers for urgent situations
  • Access to urgent care clinics throughout the Lowcountry
  • A 24-hour nurse care line
  • A primary care clinic network that spans the Tri-county area
  • Appointments with specialists within three days for urgent needs
  • A concierge service available by phone, email or web to help patients access the health resources they need
  • Proactive support for preventive care and chronic disease management
  • Shared decision-making to help patients choose the right treatment options for their lifestyle goals
How do you safeguard the privacy of my medical records?
Patient privacy is critically important to each member organization in the Roper St. Francis Health Alliance. Your medical records are available only to those healthcare professionals within our Roper St. Francis Health Alliance who are directly involved in your care, and those records are protected by stringent privacy regulations.
For more information about the Boeing Preferred Partnership, including benefit plan offerings,
visit the Preferred Partnership Information Page.
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